Buyer Usual Questions and Answers: Q1: What’s the material of this item, sterling silver or silver plated? A1: This item is made of Genuine 925 sterling silver, any fake will refund directly. Q2: For the Gold Products, are they real gold charm or gold plated? A2: They are 14K gold plated, if you want solid gold charm, please contact seller. Q3: What’s the stamped on the charm? It doesn’t show on the photos. A3: This item is marked with S925 or 925 Q4: Can it be ship to my Country and Custom problem? A4: We can send the goods to the whole world and declare as gift with low value. Q5: I am a retailer/wholesaler, your price is such expensive, can it be lower? A5: If you are a retailer or wholesaler in your Country, please contact the seller, he/she will tell you how to deal with the business.
After Sales Service
All product in our store 100% guaranteed authentic 925 sterling silver with high quality.
If fake, we will refund 3x Money Back to you and will not require the items back.
As for the Glass products, it is handmade, so the actual colors and pictures on show is a little difference
Warranty: 7-days money back 2-weeks exchange
We will refund the purchase price but not the shipping and handling costs.
The return shipping to us would be at your expense and the items returned should be kept in their original statu
All items will be shipped in 3-5 business days after receive your payment.
We will ship items via EMS, DHL, UPS, FEDEX, TNT or Airmail.
All items will be Free Shipping by China Post Air Mail. (ePacket for U.S.A.)
If you have any special delivery requirement, Please contact us in advance
EMS, DHL, UPS, FEDEX, TNT express shipping usually take 5-7 days depend on the destination Countries.
China Post Air Mail usually takes around 25-60 working days to your Country.
We are not responsible for any accidents, delays or other issues that are responsibility of the shipping service.
In order to ensure you receive you order tax free upon import. We will declare it as a “GIFT” with a lower value.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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